Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Customer Service in Banking: Why Experience Matters More Than Ever

Banking has gone digital, but no matter how advanced ...

By Hannah Krisha Tongco|2025-09-12T19:03:19+08:00September 14th, 2025|Customer Experience, Industry Knowledge|Comments Off

Beyond the Gig: Why Offshore Customer Support Delivers What Freelancers Can’t

The gig economy has reshaped how businesses think about ...

By Hannah Krisha Tongco|2025-09-10T17:42:41+08:00September 10th, 2025|Customer Experience, Offshoring, Outsourcing Strategies|Comments Off

All About Medellín: Why More U.S. Businesses Are Investing in the Silicon Valley of Latin America

Medellín’s story is one of the most remarkable transformations ...

By Hannah Krisha Tongco|2025-09-04T21:00:51+08:00September 7th, 2025|Nearshoring|Comments Off

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