Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Agentic AI for Outsourcing: Transforming the Future of the BPO Industry

Artificial intelligence has long been a powerful enabler in ...

By Hannah Krisha Tongco|2025-08-20T18:17:55+08:00August 21st, 2025|Ahead of the Curve Trends, Artificial Intelligence and Machine Learning Solutions|Comments Off

The Rise of Virtual Nursing Solutions in the Philippines: How Specialty Healthcare Outsourcing Boosts Remote Healthcare Delivery

As healthcare goes digital, a new kind of frontline ...

By Hannah Krisha Tongco|2025-08-15T13:19:55+08:00August 17th, 2025|Industry Knowledge, Offshoring|Comments Off

From Vision to Execution: How to Create a Customer Experience Strategy That Drives Growth

Customer experience isn’t just a buzzword—it’s a proven driver ...

By Hannah Krisha Tongco|2025-08-15T17:56:35+08:00August 15th, 2025|Customer Experience, Insider Insights|Comments Off

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