info@superstaff.com

info@superstaff.com

Call Center Philippines

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

8March 2024

Building Your Real Estate Back-Office Support Team From a Call Center in the Philippines

SuperStaff Editorial Board2024-10-08T19:40:58+08:00Offshoring, Call Center Philippines, Industry Insights|

The real estate industry faces a challenging transition period, from dealing with rising inflation and lower consumer spending to ...

1March 2024

Specialty Healthcare Call Center Outsourcing to the Philippines: 10 Non-Clinical Roles That Help Improve Patient Experience

SuperStaff Editorial Board2024-07-18T15:27:23+08:00Offshoring, Call Center Outsourcing, Call Center Philippines, Outsourcing Strategies|

Today’s healthcare providers are rightfully concerned about patient experience, seeking to provide the best possible care for those who ...

27February 2024

Listen Up, Startups! Back Office Outsourcing To Call Center Philippines Is the Support You Need in the Era of Wage Hikes and Inflations

Ana Catalina Paje2024-10-08T19:19:48+08:00Featured Article, Back Office Outsourcing, Call Center Outsourcing, Call Center Philippines, Expert Insights|

Building a business from the ground up is no walk in the park. You need grit, out-of-the-box thinking, and ...

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