Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

SuperStaff’s Philippine Headquarters Renews ISO 27001:2022 Certification
A Continued Commitment to World-Class Cybersecurity Standards Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through ...
Why U.S. Businesses Prefer Call Answering Service in the Philippines: Availability, Accuracy, and Heart
Business leaders across the United States are rethinking how they manage customer calls as expectations for fast, friendly, and dependable communication continue to rise. Many organizations once believed they could maintain strong customer service ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses Published: July 15, 2025 Schedule a Free Call Colombia’s workforce is changing—and ...

13November 2025

Behind the Screens: How Outsourcing Powers Cyber Monday Tech Deals and Seamless Customer Support

Matthew Jose Reyes2025-11-13T15:39:55+08:00Customer Experience|

Cyber Monday tech deals have become a global spectacle, with millions of shoppers logging in simultaneously to hunt for ...

12November 2025

Human Trust in a Digital Age: The Role of Filipino Agents in Banking Customer Service

Matthew Jose Reyes2025-11-12T14:27:20+08:00Customer Experience|

Banks today run on screens. Customers check balances through apps, report issues through chat widgets, and complete transactions without ...

11November 2025

Surviving the Holiday Customer Service Rush: How Outsourced Teams Keep Brands Merry and Bright

Matthew Jose Reyes2025-11-13T09:33:07+08:00Customer Experience|

The holiday season is meant to bring joy, but for most companies, it often brings stress first. The holiday ...

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