info@superstaff.com

info@superstaff.com

Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

The Role of BPO in Managing Long-Haul Delivery Logistics
They say the journey of a thousand miles begins with a single step—but in logistics, it begins with a perfectly planned route. Long-haul delivery logistics in the US is a complex landscape shaped by ...
Outsourcing Solutions for State-Owned Enterprises: Tackling 2025’s Biggest Challenges
As the new year approaches, state owned enterprises (SOEs) face a landscape of mounting challenges that demand strategic foresight and adaptability. US state owned enterprises are evolving rapidly, with leaders grappling with a range ...
Finance Outsourcing: Healthcare’s New Normal in Addressing Costs, Compliance, and Efficiency
Today’s healthcare organizations are grappling with a dual challenge: managing their finances efficiently while navigating a web of regulatory requirements. The rising tide of inflationary pressures and changing legislation have created a perfect storm ...

30August 2024

White House Ends Customer Service ‘Doom Loops:’ What Does It Mean for the Subscription-based Industry?

Ana Catalina Paje2024-08-30T23:26:58+08:00Customer Experience, Outsourced Customer Service|

Your customers know the struggle all too well — getting stuck on hold for what feels like an eternity, ...

28August 2024

A Closer Look Into the White House’s Crackdown on Customer Service ‘Doom Loops:’ Reclaiming Empathy for the CX Industry

Hannah Krisha Tongco2024-11-25T12:34:54+08:00Customer Experience, Featured Blog|

According to an August 12, 2024, official White House announcement, the Biden-Harris administration officially launched its response to American ...

2August 2024

Customer Satisfaction in Reverse Logistics: Creating a Seamless Return Experience With BPO Customer Support

Jaymee Cichon2024-08-05T18:03:57+08:00Customer Experience, Featured Blog, Logistics Solutions, Outsourced Customer Service|

In the competitive landscape of modern commerce, customer satisfaction hinges not only on product quality but also on the ...

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