info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

13October 2023

Florida’s Medicaid 2-Hour Wait Time for Spanish Speakers and Other Scenarios Showing Significance of Multilingual Customer Service Agents

Jaymee Cichon2024-07-13T01:51:32+08:00Nearshoring, Customer Service Outsourcing, Multilingual Customer Support|

Floridian healthcare insurance has grown more volatile over the years, threatening the livelihood of its vulnerable locals, from soaring ...

11October 2023

The Future of Tech Support and Help Desk: What C-Suites Need to Know About the Latest Global Industry Trends

Billy Samonte2024-07-13T01:53:47+08:00Expert Insights, BPO Trends, Customer Service Outsourcing, Tech Support Outsourcing|

Technical support was already essential to a company’s operations before the pandemic, helping ensure the smooth running of its ...

11September 2023

Proving the Power of Human Customer Service Through These 7 Real-Life Stories

Hannah Krisha Tongco2024-07-13T02:12:39+08:00Customer Service Outsourcing, Customer Experience|

Today’s business landscape is evolving at the speed of light as consumers and companies become increasingly reliant on digital ...

Previous 101112 Next