info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

26April 2023

Customer Service for Tourism Industry: Tasks You Can Outsource to a Call Center

Jaymee Cichon2024-10-08T19:49:46+08:00Call Center Outsourcing, Customer Service Outsourcing, Industry Insights|

Customer experience can make or break businesses in the tourism industry. Traveling is highly unpredictable and easily affected by ...

24April 2023

With High Resignation Rates, Idaho Businesses May Benefit From Global Outsourcing Services

Jaymee Cichon2024-10-08T19:46:15+08:00Call Center Outsourcing, Business Process Outsourcing, Customer Service Outsourcing, Expert Insights|

While labor shortages plague the entire country, some states have to fight harder for talent -- and with a ...

11April 2023

How Nearshoring Companies Can Help Address the Customer Service Agents Shortage in the North American Aviation Industry

Jaymee Cichon2024-07-29T15:59:15+08:00Customer Service Outsourcing, Nearshoring|

Customer service has always been an integral part of the aviation industry, becoming even more critical as people make ...

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