info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

13March 2023

ChatGPT for Customer Service: Is It a Friend or a Foe?

Hannah Krisha Tongco2024-07-13T03:40:08+08:00Customer Service Outsourcing, Artificial Intelligence and Machine Learning|

Since its launch in November 2022, ChatGPT has been making headlines worldwide. The innovative artificial intelligence tool has generated ...

27January 2023

Customer Service in 2023 and Beyond: Top 7 Emerging Trends in Customer Care

Jaymee Cichon2024-07-29T15:59:45+08:00Customer Service Outsourcing|

Businesses can no longer afford to dismiss the importance of customer care. Whether you're a start-up or a retail ...

5January 2023

Comprehensive Guide to Post-Pandemic Customer Service Outsourcing to the Philippines

SuperStaff Editorial Board2024-07-11T00:03:45+08:00Featured Article, Customer Service Outsourcing|

The tremendous growth of the Philippine call center industry proves that companies worldwide continue to embrace outsourcing as a ...

Previous 141516 Next