info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

29December 2022

AI vs. Customer Service Agents: Are Humans Replaceable?

Hannah Krisha Tongco2024-02-23T09:40:37+08:00Customer Service Outsourcing|

When people hear "artificial intelligence," many still picture the futuristic humanoid robots commonly seen in science fiction movies. The ...

21December 2022

Top 6 Business Mistakes You Can Avoid With the Help of a BPO

Ann Gelli Tolentino2024-04-23T09:05:22+08:00Back Office Outsourcing, Call Center Outsourcing, Customer Service Outsourcing, Outsourcing E-commerce, Outsourcing Strategies|

The holiday rush means increased sales and added workload that no one anticipated. Some companies think they can manage ...

17November 2022

5 Key Strategies To Boost Your Black Friday Sales

Jaymee Cichon2023-08-23T22:14:04+08:00Customer Service Outsourcing, Outsourcing E-commerce, Outsourcing Strategies|

Black Friday, which kicks off the retail holiday shopping season every year, is among the biggest days for online ...

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