Customer Service Outsourcing: Benefits and Best Practices

How Strategic Outsourcing Helps Pharmaceutical Companies Overcome Supply Chain Challenges
With the United States transitioning to a new administration, proposed tariffs and stricter immigration policies have the potential to reshape the pharmaceutical industry's supply chain landscape. These policies threaten to drive costs, create labor ...
DME Resellers in 2025: Key Trends in Durable Medical Equipment and How Outsourcing Solves Operational Pain Points
The durable medical equipment industry is undergoing significant transformation. Rapid technological advancements and shifting consumer demands are driving this change, forcing businesses to adapt to a dynamic and increasingly competitive market. What’s fueling these ...
Training the Next Generation of CX Leaders: Inside a BPO’s Employee Development Programs
The customer experience (CX) landscape is rapidly growing and evolving in the modern age. Alongside the rising demand for CX solutions comes a greater need for innovative, resilient, and adaptable CX leadership to guide ...

4March 2022

Here’s Why ‘The Great Resignation’ Is Not Happening in the Philippines

Jaymee Cichon2024-01-04T18:07:14+08:00Customer Service Outsourcing, Outsourcing Strategies, The Great Resignation|

Discussions abound surrounding “The Great Resignation.” The unprecedented phenomenon that had employers digging deep into their pockets ended 2021 ...

1March 2022