18December 2023
Building Customer Loyalty in 2024: The Crucial Role of Customer Service in Subscription-Based Products
In April 2023, Twitter's CEO Elon Musk transformed the social networking site's "blue check" from a badge for VIP ...
5December 2023
Empathy in Action: A Guide to Revolutionizing Billing and Collections With Exceptional Customer Service
Sending and receiving invoices is a crucial point of contact between customers and their chosen brands. How buyers receive ...
30November 2023
The Power of a Specialized Call Center Agent: Enhancing Customer Experience
Every customer touchpoint matters, from the first “hello” to the final “goodbye.” Brands must be able to address customers' ...
