info@superstaff.com

info@superstaff.com

Human Interest

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

16August 2024

Work-From-Home Jobs vs. On-Site vs. Hybrid: Choosing the Setup That Works Best for You

Athena Yenko2024-08-16T22:22:53+08:00Human Interest|

I’ve tried working from home and in an office, so if you’re torn between the two, you’re in the ...

9August 2024

Avoiding Common Debt Traps: Mistakes To Watch Out For

Grace Rivera2024-09-18T14:43:22+08:00Human Interest|

A debt trap happens when you borrow money and then take out more loans to repay the original debt, ...

20May 2024

Employee Engagement Plummets: Gallup Reports Record Low in U.S.

SuperStaff Editorial Board2024-08-21T10:46:59+08:00Human Interest|

A happy and engaged workforce is often more productive than workers who are merely going through the motions. As ...