info@superstaff.com

info@superstaff.com

Human Interest

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

8May 2024

DINKs, SINKs, DINKWADs: Meet Today’s Modern Employees

Hannah Krisha Tongco2024-08-21T10:40:22+08:00Human Interest|

If you’re active on social media, you’ve probably heard of the terms “DINK,” “SINK,” or “DINKWAD.” Maybe you’ve even ...

31March 2024

8 April Fools’ Pranks That Went Horribly Wrong for Major Brands

SuperStaff Editorial Board2024-07-18T14:42:10+08:00Human Interest|

Viral marketing has become a powerful tool in every brand’s arsenal, helping companies capture the attention of existing and ...

24March 2024

Stop! This Could Happen to You! 14 Red Flags Every Job Seeker Should Know

Hannah Krisha Tongco2024-10-01T10:37:24+08:00Human Interest|

Recruitment is a two-way street. Companies want to hire the best possible candidates, and employees want to secure the ...

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