info@superstaff.com

info@superstaff.com

Human Interest

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

15September 2022

Closing the Wage Gap: How Flexibility Can Help Achieve ‘Equal Pay for Equal Work’

Ana Catalina Paje2024-10-08T19:53:08+08:00Human Interest|

It’s not easy being a girl. Generations of patriarchy have hard-wired women to think, speak, and act a certain ...

13September 2022

The Irony of the Return-to-Office Mandate Falling After Labor Day: Tech Workers Among the Strongest Critics

Athena Yenko2024-10-08T19:50:44+08:00Human Interest|

Every first Monday of September, people from all walks of life celebrate Labor Day. This federal holiday honors the ...

19July 2022

Should You Use Emojis at Work? 5 Interesting Insights To Answer the Question

Hannah Krisha Tongco2024-10-08T19:56:08+08:00Human Interest|

Emojis have become common in everyday text and online conversations, from the ever-popular smiley face to cute and silly ...

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