info@superstaff.com

info@superstaff.com

Human Interest

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

14July 2022

In Numbers: The State of the Gender Pay Gap in 2022

Ana Catalina Paje2024-10-08T19:54:08+08:00Human Interest|

The importance of diversity and inclusion in the workplace cannot be overstated. Studies suggest that businesses that embrace and ...

14February 2022

Love in the Time of COVID-19: How the Pandemic Has Changed Dating and Romance

Hannah Krisha Tongco2024-10-08T20:23:48+08:00Human Interest|

Valentine’s Day has always been a time for celebrating love. But finding (and keeping) the perfect partner amidst a ...