info@superstaff.com

info@superstaff.com

Industry Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

19May 2023

Australian Insurance Industry Faces Talent Crisis: Insurance Outsourcing Services May Address Labor Crunch

Lorenzo Ruiz Castro2024-10-08T19:42:18+08:00Back Office Outsourcing, Industry Insights|

Over the last three years, the Australian insurance industry has faced many disruptions that may have forever changed the ...

26April 2023

Customer Service for Tourism Industry: Tasks You Can Outsource to a Call Center

Jaymee Cichon2024-10-08T19:49:46+08:00Call Center Outsourcing, Customer Service Outsourcing, Industry Insights|

Customer experience can make or break businesses in the tourism industry. Traveling is highly unpredictable and easily affected by ...

29March 2023

5 Specialty Healthcare Outsourcing Services for Pharmaceuticals To Mitigate Impacts of Inflation Reduction Act 2022

Athena Yenko2024-07-13T03:37:32+08:00Industry Insights, Healthcare Outsourcing|

After facing resistance and numerous litigations, President Joe Biden signed the Inflation Reduction Act (IRA) into law on August ...

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