Industry Insights

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

6May 2024

Cruising the Red Sea: Charting the Impact on Retail, Manufacturing, and Logistics

Ana Catalina Paje2024-08-28T08:42:40+08:00Logistics Services, Industry Insights|

The Red Sea, a crucial waterway for international trade, is under siege — and the domino effect it triggered ...

25April 2024

Accelerating Credit Union Membership Growth: Guide to Leveraging Outsourced Call Centers in the Philippines

SuperStaff Editorial Board2024-10-08T22:04:42+08:00Business Process Outsourcing, Call Center Philippines, Industry Insights|

Unlike traditional banks, credit unions are nonprofit financial cooperatives owned, operated, and managed by their members. Their goals typically ...

15April 2024

Future of Funding for Biotech Startups: Navigating the Latest Funding Trends

SuperStaff Editorial Board2024-08-21T10:24:05+08:00Industry Insights|

Despite challenges, biotech startups demonstrate resilience and innovation, heavily reliant on funding to conduct research, navigate regulations, and bring ...

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Industry Insights

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service

A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts

Why Exchange Rates Matter When Choosing a BPO Provider

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