info@superstaff.com

info@superstaff.com

Nearshoring

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

30June 2023

Colombia vs Mexico for Nearshore Technology Outsourcing: A Comparative Summary of Two Emerging Nearshoring BPO Destinations

SuperStaff Editorial Board2023-11-13T20:54:24+08:00Nearshoring, Colombia|

Latin American software and information technology (IT) are gaining worldwide attention. In this regard, Colombia and Mexico are the ...

28June 2023

How Spanish Customer Service Representatives Help US Businesses Foster Loyalty Among Global Customers

Jaymee Cichon2024-10-08T22:08:42+08:00Multilingual Customer Support, Nearshoring|

As the economy gets progressively cutthroat and made more rigid by digitalization, the natural progression for many businesses is ...

15June 2023

Colombia vs Argentina for Nearshore Tech Outsourcing: What’s the Top Latin American Nearshoring Destination?

SuperStaff Editorial Board2024-07-13T03:21:24+08:00Nearshoring, Colombia, Tech Support Outsourcing|

As the demand for tech talent surges, more firms turn to nearshore software outsourcing companies south of the border ...

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