info@superstaff.com

info@superstaff.com

Nearshoring

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

25January 2023

Nearshoring vs. Reshoring: Which Is the Practical Response to Supply Chain Disruptions?

SuperStaff Editorial Board2023-06-09T20:33:49+08:00Nearshoring|

U.S. companies are reshoring at a historic rate. According to a Reshoring Initiative Report, about 1,800 firms plan to ...

20September 2022

Why Nearshoring to Colombia Is an Excellent Strategic Option for US Businesses

SuperStaff Editorial Board2024-10-08T20:05:29+08:00Nearshoring|

After decades of lingering on the shortlist, Colombia bagged the first spot on the annual Offshore BPO Confidence Index ...