13October 2023
Florida’s Medicaid 2-Hour Wait Time for Spanish Speakers and Other Scenarios Showing Significance of Multilingual Customer Service Agents
Floridian healthcare insurance has grown more volatile over the years, threatening the livelihood of its vulnerable locals, from soaring ...
4October 2023
Nearshore vs. Offshore Call Centers: What Are the Differences?
Customers are the lifeblood of a business. Decision makers must therefore exhaust all efforts to attract prospective customers and ...
1September 2023
Nearshoring Best Practices: Harnessing Geographical Proximity for Outsourcing Success
The pandemic left lasting economic damages in its wake. With the lockdown came the shutdown of businesses and layoffs ...
