Outsourcing Strategies

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

SuperStaff’s Philippine Headquarters Renews ISO 27001:2022 Certification
A Continued Commitment to World-Class Cybersecurity Standards Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through ...
Why U.S. Businesses Prefer Call Answering Service in the Philippines: Availability, Accuracy, and Heart
Business leaders across the United States are rethinking how they manage customer calls as expectations for fast, friendly, and dependable communication continue to rise. Many organizations once believed they could maintain strong customer service ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses Published: July 15, 2025 Schedule a Free Call Colombia’s workforce is changing—and ...

1October 2025

Live Chat Etiquette: The Golden Rules Every Business Should Follow for Better CX

Lorenzo Ruiz Castro2025-10-01T11:53:37+08:00Customer Experience, Outsourcing Strategies|

Live chat is no longer just a support add-on; it has become the frontline of customer experience. In a ...

1October 2025

How to Save on Philippines Call Center Costs

Jaymee Cichon2025-10-01T11:12:12+08:00Outsourcing Strategies|

The Philippines remains one of the top outsourcing destinations for call center services. Businesses from various industries choose the ...

26September 2025

Paralegal Outsourcing vs. In-House Hiring: Which Delivers More Value for Growing Firms?

Ann Gelli Tolentino2025-09-24T18:05:49+08:00Outsourcing Strategies|

As businesses grow, so do their legal needs. From contract reviews and compliance checks to managing ever-expanding documentation, firms ...

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