7June 2023
Outsourcing Customer Service: A Labor Shortage Solution
The current labor shortage has brought challenges that businesses face globally. Recruiting top talent is increasingly difficult. Korn Ferry ...
28April 2023
Signs You Need To Outsource After-Hour Calls to BPO Customer Support Representatives
Consumers nowadays prefer on-demand availability, especially from customer service hotlines. They expect customer support to attend to them 24/7. ...
9February 2023
From Specialty Outsourcing to Omnichannel Customer Support, How Does the Philippine BPO Industry Look Like Today?
The Philippine outsourcing sector has significantly evolved since it first opened opportunities to global businesses in 1992. From providing ...
