Outsourcing Strategies

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Hotel Answering Services That Turn Every Call Into a Five-Star Guest Experience
Every guest interaction counts in the hospitality industry. A single missed call could mean a lost booking or an unsatisfied guest. That’s where a hotel answering service comes in. It ensures that every call ...
From First Call to Final Checkout: How an Order Taking Call Center in the Philippines Drives Conversions
Picture this: A hungry customer calls a restaurant, eager to place a quick dinner order. Instead of a smooth, efficient process, they’re placed on hold, their details are taken down incorrectly, and frustration grows. ...
Beyond the Call Center: How Prioritizing the Mental Health of Colombia’s ‘Talento Humano’ Drives Elite Customer Service
Every business leader knows that customer service excellence depends on people who bring empathy, patience, and professionalism to every interaction. What often gets overlooked is how much employee well-being in BPO environments determines whether ...

17August 2025

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Lorenzo Ruiz Castro2025-08-15T18:03:54+08:00Customer Experience, Insider Insights, Outsourcing Strategies|

Not all customer service metrics are created equal—especially when your business goals are on the line. While there’s no ...

16August 2025

Connect Better With Bilingual Spanish Customer Support Experts

Jaymee Cichon2025-08-15T10:26:33+08:00Outsourcing Strategies|

Spanish is the second most spoken native language in the world. In the U.S. alone, more than 40 million ...

14August 2025

Call Center Pricing Breakdown: Per Hour, Per Call, or Per Minute?

Ann Gelli Tolentino2025-08-14T15:23:21+08:00Outsourcing Strategies|

For many companies, outsourcing customer service is a practical way to improve efficiency and reduce operating costs. But to ...

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