Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

How Omnichannel Contact Center Services in the Philippines Support E-Commerce Growth

The modern e-commerce customer expects more than quick shipping ...

By Lorenzo Ruiz Castro|2025-09-04T20:52:27+08:00September 6th, 2025|Industry Knowledge, Offshoring|Comments Off

Why BPM Growth Is Slowing—and What It Means for Outsourcing Strategy

The Business Process Management slowdown is drawing more attention ...

By Lorenzo Ruiz Castro|2025-08-29T15:12:30+08:00August 29th, 2025|Outsourcing Strategies|Comments Off

From Staffing Gaps to Scalability: The Role of Outsourcing in Specialty Healthcare

Healthcare doesn’t slow down, and neither do the staffing ...

By Lorenzo Ruiz Castro|2025-08-29T14:51:01+08:00August 29th, 2025|Specialty Healthcare Outsourcing|Comments Off

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