info@superstaff.com

info@superstaff.com

Business Process Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

2June 2023

Navigating the North Dakota Talent Crunch: 5 In-Demand Jobs That Philippines Outsourcing Can Fill

Jaymee Cichon2024-10-08T19:45:32+08:00Business Process Outsourcing, Call Center Outsourcing, Call Center Philippines, Expert Insights|

While the pandemic may be behind us, its lingering impact on the labor market still hounds the country. The ...

28April 2023

Signs You Need To Outsource After-Hour Calls to BPO Customer Support Representatives

Jaymee Cichon2024-07-13T03:30:41+08:00Call Center Outsourcing, BPO Trends, Business Process Outsourcing, Customer Service Outsourcing, Outsourcing Strategies|

Consumers nowadays prefer on-demand availability, especially from customer service hotlines. They expect customer support to attend to them 24/7. ...

24April 2023

With High Resignation Rates, Idaho Businesses May Benefit From Global Outsourcing Services

Jaymee Cichon2024-10-08T19:46:15+08:00Call Center Outsourcing, Business Process Outsourcing, Customer Service Outsourcing, Expert Insights|

While labor shortages plague the entire country, some states have to fight harder for talent -- and with a ...

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