5June 2024
What’s New in the Travel Industry? Impact of Biden-Harris Automatic Airline Refunds on Customer Experience
On April 24, 2024, the U.S. Department of Tourism unveiled an exciting new regulation mandating automatic refunds for airline ...
2May 2024
Customer-Centric Banking: Outsourcing Customer Service for Building Trust and Loyalty in Financial Institutions
As consumer expectations evolve, banking has become more digital and cutting-edge, but at its core, what really fuels success ...
19April 2024
Understanding Customer Expectations in Transport and Logistics: How Smaller Firms Can Reinvent Their CX Strategy Through Outsourcing
Managing customer expectations is a necessity in the transport and logistics industry. As consumer demand increases, firms must scale ...
