7June 2023
Outsourcing Customer Service: A Labor Shortage Solution
The current labor shortage has brought challenges that businesses face globally. Recruiting top talent is increasingly difficult. Korn Ferry ...
26May 2023
How Powerful Customer Service Escalation Support Representatives Are in Keeping Customers Happy
Keeping your customers happy and satisfied is the essence of good customer support. However, the pandemic has reshaped customer ...
28April 2023
Signs You Need To Outsource After-Hour Calls to BPO Customer Support Representatives
Consumers nowadays prefer on-demand availability, especially from customer service hotlines. They expect customer support to attend to them 24/7. ...
