info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

7June 2023

Outsourcing Customer Service: A Labor Shortage Solution

Ann Gelli Tolentino2023-09-12T16:49:15+08:00Customer Service Outsourcing, Outsourcing Strategies|

The current labor shortage has brought challenges that businesses face globally. Recruiting top talent is increasingly difficult. Korn Ferry ...

26May 2023

How Powerful Customer Service Escalation Support Representatives Are in Keeping Customers Happy

Jaymee Cichon2024-07-29T15:58:52+08:00Customer Experience, Customer Service Outsourcing|

Keeping your customers happy and satisfied is the essence of good customer support. However, the pandemic has reshaped customer ...

28April 2023

Signs You Need To Outsource After-Hour Calls to BPO Customer Support Representatives

Jaymee Cichon2024-07-13T03:30:41+08:00Call Center Outsourcing, BPO Trends, Business Process Outsourcing, Customer Service Outsourcing, Outsourcing Strategies|

Consumers nowadays prefer on-demand availability, especially from customer service hotlines. They expect customer support to attend to them 24/7. ...

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