info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Making the Right Decision: Your Guide to Securing the Perfect BPO Partner
Outsourcing has become a cornerstone of staying competitive as businesses navigate expanding markets and ever-evolving customer expectations. For many, the key to scaling efficiently and meeting demands is finding the right BPO partner. This ...
An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...

28July 2022

Discover Upcoming B2B Networking Events, Conferences and Trade Shows Worth Attending

Ann Gelli Tolentino2024-10-08T20:08:46+08:00Customer Service Outsourcing|

Building professional relationships is essential for any business that wants growth and success. But for B2Bs whose lifeblood depends ...

21July 2022

10 Hilarious Customer Interaction Stories for ‘Get To Know Your Customers’ Day

Jaymee Cichon2024-10-08T20:09:06+08:00Call Center Outsourcing, Customer Service Outsourcing|

Customers are the lifeline of any business. Happy and satisfied clients drive your company to success, while unhappy ones ...

8July 2022

Why and How You Should Reinvent Your Telesales, Telemarketing, and Sales Support Strategies in 2022

Jaymee Cichon2023-08-10T17:27:29+08:00Call Center Outsourcing, Customer Service Outsourcing, Outsourcing Strategies|

If businesses can take away any lessons from the COVID-19 era, it's this: Even your most proven and established ...

Previous 171819 Next