info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Making the Right Decision: Your Guide to Securing the Perfect BPO Partner
Outsourcing has become a cornerstone of staying competitive as businesses navigate expanding markets and ever-evolving customer expectations. For many, the key to scaling efficiently and meeting demands is finding the right BPO partner. This ...
An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...

5July 2022

‘Workation’ in Pampanga: This New Trend Can Transform Your Lifestyle and Work Environment in 2022

Jaymee Cichon2024-10-08T20:09:27+08:00Call Center Outsourcing, Customer Service Outsourcing, Expert Insights|

Picture this: Instead of your usual office desk and cubicle, you are watching the horizon, sunset in full view, ...

30June 2022

Outsourcing to the Philippines: 5 Signs Pointing to Pampanga Being the Next Big BPO Destination

Lorenzo Ruiz Castro2024-10-08T20:10:06+08:00Call Center Outsourcing, Customer Service Outsourcing, Expert Insights|

When the COVID-19 crisis struck and contributed to a tight labor market in the U.S., a movement within the ...

7June 2022

How Offshoring and Onshoring Services Can Be a Viable Staffing Solution for Companies of All Sizes

SuperStaff Editorial Board2024-10-08T20:13:21+08:00Customer Service Outsourcing, Offshoring, Recruitment Process Outsourcing|

In 30 months, the outsourcing industry has undergone a significant transformation. Even the reasons why businesses outsource have evolved ...

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