Insider Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

How Philippine Data Entry Teams Clean, Organize, and Strengthen Business Intelligence
Modern companies collect more information than ever, yet many still struggle to turn that volume into clarity. Leaders often describe a familiar problem. They have endless spreadsheets, system exports, customer notes, and platform logs, ...
Risks and Challenges of Outsourcing in Supply Chain Management
Outsourcing in supply chain management has become a standard practice for companies aiming to cut costs, streamline operations, and focus on core business functions. While outsourcing can provide access to skilled partners and international ...
SuperStaff’s Philippine Headquarters Renews ISO 27001:2022 Certification
A Continued Commitment to World-Class Cybersecurity Standards Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through ...

20October 2023

Decoding Customer Feedback: 10 Types of Consumer Insights That Will Determine Your Success

SuperStaff Editorial Board2025-08-12T16:25:11+08:00Insider Insights, Outsourced Customer Service|

If customer service is the lifeblood of your business, then customer feedback must be the arteries and veins keeping ...

18October 2023

Bridging the Gap: How To Cater to Diverse Generational Customer Support Preferences

Hannah Krisha Tongco2025-07-22T12:20:13+08:00Customer Experience, Insider Insights, Outsourced Customer Service|

Catering to consumers from all walks of life is crucial for providing exceptional customer support in today’s diverse and ...

11October 2023

The Future of Tech Support and Help Desk: What C-Suites Need to Know About the Latest Global Industry Trends

Billy Samonte2025-07-22T12:20:23+08:00Insider Insights, Outsourced Customer Service, Outsourcing Trends, Technical Support|

Technical support was already essential to a company’s operations before the pandemic, helping ensure the smooth running of its ...

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