info@superstaff.com

info@superstaff.com

Industry Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

6September 2023

The Future of the Pharmaceutical Industry: Outsourcing Pharma Non-Clinical Functions From a Philippine BPO Partner

Jaymee Cichon2024-07-13T02:14:58+08:00Industry Insights, Healthcare Outsourcing|

The pharmaceutical sector is navigating many challenges, from the ripple effects of COVID-19 to ongoing supply chain disruptions. In ...

30August 2023

How Back Office Solutions for Media and Entertainment Help Address Industry Challenges

SuperStaff Editorial Board2024-07-13T02:17:47+08:00Back Office Outsourcing, Industry Insights|

The influx of digital tech has reshaped the media and communications landscape as we know it. Apart from fueling ...

4August 2023

U.S. and Eurozone Manufacturing Demand Slowdown: How BPO Manufacturing Solutions Can Help Businesses Ride the Tide

Lorenzo Ruiz Castro2024-10-08T19:34:29+08:00BPO Trends, Industry Insights|

As trade takes a dive in the face of economic turmoil, manufacturers should know that there is optimism. The ...

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