info@superstaff.com

info@superstaff.com

Offshoring

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

13April 2024

Addressing 9 Common Questions About Outsourcing to Call Centers in the Philippines

Jaymee Cichon2024-10-08T19:02:51+08:00Offshoring, Business Process Outsourcing, Call Center Outsourcing, Call Center Philippines|

As more businesses go digital, outsourcing becomes a key part of their growth strategies. When it comes to customer ...

18March 2024

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

Ann Gelli Tolentino2024-09-18T14:30:28+08:00Offshoring, Nearshoring|

Every business today dreams of succeeding, scaling and expanding. However, it's challenging to reach these heights without extra hands. ...

8March 2024

Building Your Real Estate Back-Office Support Team From a Call Center in the Philippines

SuperStaff Editorial Board2024-10-08T19:40:58+08:00Offshoring, Call Center Philippines, Industry Insights|

The real estate industry faces a challenging transition period, from dealing with rising inflation and lower consumer spending to ...