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At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Employer of Record Explained: When It Makes Sense and When It Doesn’t
For many U.S. companies exploring global hiring, the employer of record model often appears early in the conversation. An employer of record allows a business to hire overseas talent without setting up a local ...
Top Staff Augmentation Companies and How They Help Fill Talent Gaps
Hiring the right people has become more challenging as skill gaps widen and workloads increase. Many organizations are turning to staff augmentation to meet project demands and access specialized expertise. This model allows companies ...
10 Advantages of Hiring Offshore AI Developers
Businesses are under pressure to innovate while managing budgets carefully. Skilled professionals are needed to handle advanced projects, but local hiring can be costly and limited in supply. Many companies have turned to offshore ...

21January 2026

Automation With a Human Touch: Why Colombia Is the Best Hub for Blended Customer Service Outsource Models

Lorenzo Ruiz Castro2026-01-22T13:26:20+08:00Nearshoring, Outsourcing Strategies, Uncategorized|

The customer service landscape has reached a turning point. Automation is no longer optional. Customers expect speed, predictable response ...

18September 2025

Patient Trust Starts on the Phone: Why Every Practice Needs a Dental Answering Service

Hannah Krisha Tongco2025-09-18T11:49:01+08:00Industry Knowledge, Uncategorized|

Every missed patient call is more than just a minor inconvenience; it’s a lost opportunity that can cost your ...

17September 2025

The Logistics Edge: How Colombia Supports E-Commerce Outsourcing Beyond Customer Service

SuperStaff Editorial Board2025-09-17T23:09:12+08:00Industry Knowledge, Nearshoring, Uncategorized|

Colombia has long been recognized for its customer service talent, but it’s quickly becoming the hidden powerhouse fueling e-commerce ...