info@superstaff.com

info@superstaff.com

Industry Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

8March 2024

Building Your Real Estate Back-Office Support Team From a Call Center in the Philippines

SuperStaff Editorial Board2024-10-08T19:40:58+08:00Offshoring, Call Center Philippines, Industry Insights|

The real estate industry faces a challenging transition period, from dealing with rising inflation and lower consumer spending to ...

23February 2024

10 Customer Complaints Destroying Airline Customer Experience and 13 Outsourced Solutions That Can Mitigate CX Impact

Jaymee Cichon2024-10-08T20:00:58+08:00Customer Experience, Back Office Outsourcing, Industry Insights|

The challenge many airlines face today is finding out how to provide a top-notch customer experience (CX) even as ...

12February 2024

A Guide to Fintech Outsourcing: 7 Back-Office Support Solutions You Can Utilize To Accelerate Your Fintech Projects

SuperStaff Editorial Board2024-10-08T22:05:29+08:00Back Office Outsourcing, Business Process Outsourcing, Industry Insights, Outsourcing Accounting & Bookkeeping Services, Outsourcing Strategies|

The fintech industry has grown immensely in recent years, fueling rising demand and expectations. Even in the post-COVID landscape, ...

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